Assessment of Rail Freight Transport Service Quality

Service Quality and its Importance for Rail Freight Customers

Liberalisation process has just started in the Turkish rail market with the new law recently entered into force in order to comply with EU Directives. In the liberalised markets, service quality is the decisive factor that rail undertakings can use to create difference and achieve competitive advantages. The purpose of this paper is to analyse the customer perceived service quality for rail fre...

Routing Cars in Rail Freight Service

Single-Car Routing in Rail Freight Transport

Cars in rail freight service follow prescribed routes from their origin via intermediate shunting yards to their destination. The goal in designing such routes is to reduce the number of trains and their travel distances. Various real-world hard constraints make the problem difficult to formulate and also to solve. We present integer programming formulations for this car routing problem arising...

Service Quality and Rail Transport in Pakistan: A Passenger Perspective

Customer satisfaction and retention is one of the key determinants to measure the quality of products or services and hence the organizational performance. Due to the growing importance of quality in our life, customers desire to enjoy a relatively better quality of products or availing superior quality services has been increased. Pakistan is the sixth highly populated country of the world and...

Minimizing greenhouse gas emissions in intermodal freight transport: an application to rail service design

Freight transport has undesirable effects on the environment. The most prominent of these is greenhouse gas emissions. Intermodal freight transport, where freight is shipped from origin to destination by a sequence of at least two transportation modes, offers the possibility of shifting freight (either partially or in full) from one mode to another in the hope of reducing the greenhouse emissio...